I am in a contract with them for another 18 months, I will not be renewing when it comes to an end. I have looked into using my own router but because I have fibre and a phone plugged into the router it seems that is not an option. The router is just not good but they have refused to replace it. Worst was nearly 4 hours after repeated restarts and on support through their messaging app and on the phone to get it back working. It will regularly take the best part of an hour to come back up. The obvious resolution would be to restart the router right? Well dont expect it to come back up quickly. By the way I am using their "super wifi" repeater upstairs. When its up and working the speed varies from near the router at about 500mbps download / almost 600 mbps upload to furthest parts of my house almost 200mbps download / 100 to 150 mbps upload. ![]() I will start with the good: The wired speed to my PC is around 940mbps for both upload and download. I have Vodafones top package using fibre installed by City Fibre. Complaint to Ofcom currently being hammered out, I really Hope this review is useful to someone. So now I have the choice of enduring a minimum 6-day outage to switch provider or to continue as a Vodafone customer being overcharged for a service which has been below par. This is because it is CityFibre’s policy not to provide a one-touch switching process, a fact confirmed with CityFibre themselves. Furthermore, this process would take a minimum of six days to complete, and my internet would be disconnected for the duration. The new supplier told me they could not switch my service without the line first being fully ceased and only when this had happened, could the switch be implemented. Suspecting I am being ripped off, I decided to switch ISP and so contacted my preferred supplier. They recently decided to ramp up my bill by 15%, a full 5% over the Consumer Price Index which is their usual favoured excuse for annual in-contract increases. NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.My ISP is Vodafone who uses Cityfibre infrastructure to deliver the service. NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam. All data is transferred via an encrypted (https secure) session. This comment system uses submitted IP, email and website address data to spot abuse and spammers. Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live. Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. ![]() Javascript must be enabled to post (most browsers do this automatically) This is in stark contrast to some recent news reports, which have criticised 5G services and the related rollout as being a disappointment. In summary, the majority of UK respondents are satisfied with the performance of 5G and very few people say that their 5G service is slower than they expected. Overall, 53% said the service was about what they expected, while 21% said it was faster than expected, 12% said it was “ much faster” than expected, another 12% said it was “ slower than expected” and just 2% said it was “ much slower” than expected. ![]() The survey also asked respondents how much faster, or slower, 5G is on their mobile phone when compared to their expectations. A new OnePoll survey of 1,000 UK adults, which was commissioned by Green Smartphones and focused on those who reported using 5G to get online via their mobile phones, has claimed that 80% of people are satisfied with the broadband speeds and coverage offered by their 5G service (9% were dissatisfied, while 12% were undecided).
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